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Office of Mental Health

Cultural Competence Webinar Education

Archived Webinar Education and Information Videos

The Bureau of Cultural Competence (BCC) conducts Cultural and Linguistic Competence webinars for OMH facilities and licensed programs for educational and informational purposes. BCC strives to provide specific cultural and linguistic competence webinars to meet the changing needs of the diverse populations served in the New York State behavioral health system. The webinars highlight the importance of engagement, Federal/State Laws and other licensing requirements, cultural assessment, treatment planning and the road to recovery.

An attestation form PDF Document (493kb) is provided as a convenience for viewers of archived webinars from the New York State (NYS) Office of Mental Health (OMH), Bureau of Cultural Competence who may wish to make a written statement in which they verify that they have viewed an entire webinar. OMH is unable to verify the information in the attestation. It is the responsibility of the agency and/or institution to verify training for employees for any type of credit.
You may also request a copy of an archived Cultural Competence webinar PDF Document (490kb).

Windows Media Player or RealPlayer is required to watch these archives.

Date Title/Description Presenter
May 13, 2013 How to use the Telephone Interpreter and Written Document Translation Services of Language Line Solutions: Leaving OMH site

Monday, May 13 Language Line Solutions (LLS) the statewide provider of “Telephone Interpreter and Written Translation Services” for OMH will present to us about their services.

This presentation will run from 1 p.m. to 2:30 p.m. on "who they are" and "what services they offer" and "how to use their interpreter and written translation services".


How to use the Telephone Interpreter and Written Document Translation Services of Language Line Solutions


Monday, May 13, 2013


1 p.m. to 2:30 p.m. EDT

Presenter: Julie Metzger, Strategic Account Executive from Language Line Solutions

April 26, 2013 Mental Health First Aid: Leaving OMH site
Mental Health First Aid is a groundbreaking public education program that helps the public identify, understand, and respond to signs of mental illnesses and substance use disorders.

It is an interactive 12-hour course that presents an overview of mental illness and substance use disorders in the U.S. and introduces participants to risk factors and warning signs of mental health problems.
Helena Davis
Director of Training and Special Projects
Melissa Ramirez
Deputy Director
Mental health Association in New York State, Inc.
December 18, 2012 How to Conduct Multicultural Spirituality Discussion Groups in Behavioral Health Treatment Settings: Leaving OMH site
This webinar will address Latino and African-American cultural perspectives on spirituality and religiosity and how to enable clients to draw upon their spirituality as a resource in supporting recovery from mental illness. A model spirituality support group format will be described in addition to strategies for guiding the group process. Special considerations for conducting groups in general psychiatry, addiction treatment, and forensic settings will be discussed.

Helen Dermatis, Ph.D.
Research Associate Professor of Psychiatry and Director of Evaluation
Division of Alcoholism and Drug Abuse
New York University School of Medicine

Deniz Oktay, Master Sociology (MS),
Board Certified level of dance/movement therapy practice (BC-DMT),
Licensed Creative Arts Therapist (LCAT),
Creative Arts Therapist Level II
Belleuve Hospital Center

October 16, 2012

Say Ah!'s Health Literacy Webinar: Strategies to Improve Patient/Client Health Literacy:
This webinar informs how Health literacy is the ability to access, understand, and act on health and medical information and services, and is "a stronger predictor of a person's health than age, income, employment status, education level, and race" (Journal of the American Medical Association (JAMA)). Although low health literacy has emerged as one of the most pressing public health issues of our time, few professionals receive the vital training needed to recognize or "diagnose" and improve the health literacy of patients or clients. This webinar provides strategies and skills to integrate into your work as a proactive means to increase patient-client health literacy and enhance their health and mental health outcomes. Led by Say Ah!

Co-founders: Helene Eisman Fisher, Anna Allen

June 27, 2012 "Youth Power!: the Growing Peer Movement of Youth and Young Adults"
This webinar discusses an effort since the early 90's to increase peer support and input opportunities for young people that have been identified as having mental health issues. That movement has grown and today a statewide youth run network called Youth Power works to ensure the voice of young people is heard on all levels of service.

Stephanie Orlando, Director, Youth Power

June 20, 2012 "NAMI-NYS 101-An Introduction to the National Alliance on Mental Illness-New York State"
This webinar will introduce you to the educational and support services offered by the National Alliance on Mental Illness-New York State (NAMI-NYS). The webinar will detail the NAMI Signature Programs (Family-to-Family, In Our Own Voice and Basics) offered in New York, as well as the unique programming offered exclusively by NAMI-NYS including the Physical Health and Wellness Promotion Initiative. There will also be a focus on our multicultural outreach and our Spanish educational courses, de Familia a Familia and Conexion. The webinar will detail NAMI-NYS's two statewide conferences as well as our work on children's issues. Finally, the webinar will present the opportunities offered to New Yorkers through NAMI-NYS's role as an Outreach Partner for the National Institute of Mental Health (NIMH).

Donald Capone, Executive Director of NAMI-NYS  
Matthew Shapiro, Development & Events Coordinator NAMI-NYS

May 22, 2012 "We have a plan. Now what do we do? How to select interpreting and translation services"
This webinar presentation will involve suggestions and strategies on how to identify the relevant interpreting and translation resources and services for your agency. The discussion will involve the identification and utilization of different methods of service delivery for the provision of quality language access services.

Wilma Alvarado-Little, Master of Arts (MA), Master Social Worker (MSW) , Community Engagement/Outreach Center for the Elimination of Minority Health Disparities University at Albany, State University of New York (SUNY)

April 30, 2012 "Introduction to Therapuetic Work with Transgender Clients"
The presentation will provide the participants with a general overview of the current clinical perspective in working with transgender clients, including a basic transgender 101 education, identification of a person's unique experience of transgenderism, issues related to diagnosis, the unique comorbid of mental health issues, contraindications of the presence of gender variance, assisting the client in actualizing their transgenderism, basic medical intervention issues for transsexual clients, and a brief overview of cross-sex hormone treatment and reconstructive sex reassignment surgeries.
Moonhawk River Stone, Masters of Sociology (M.S.), Licensed Mental Health Counselor (LMHC)
April 13, 2012 "Collecting Sexual Orientation and Gender Identity Information on the OMH 725 Patient Admission Form"
The presentation will discuss the importance of inclusiveness of sexual orientation and gender identification information on admissions forms as this information can assist in provide data on lesbian, gay, bisexual and transgender (LGBT) population served in order to meet Federal, State and accreditation requirements. The information can be used to enhance services through appropriate LGBT training, treatment, practices, and access to services.
Dr. Barbara Warren
Dr. Christian Huygen
Dr. Suzy Ritholz
Dr. Daniel Garza
April 11, 2012 "Healthcare/Medicaid Reform: Opportunities for Recovery and Cultural Competence"
This presentation will discuss Health Homes, Behavioral Health Organizations (BHOs), and Managed Care and the challenges, hope, and opportunities for recovery, community integration, peer support that infuses cultural competence. This webinar will discuss on how cultural competence can play a vital role in Health Homes, Behavioral Health Organizations BHOs).
Harvey Rosenthal, Executive Director, New York Adult Psychiatric Rehabilitation Services
April 11, 2012 "Adapting Treatment for Culturally Diverse Youth"
This presentation was presented to discuss and provide evidence-base cultural and linguistic treatment models that focuses on the "Intervention-Practice- Organization: Provider-Client interactions" that promote "tailored cultural competent" treatment services to the clients and families served in the children and youth behavioral health care system of NYS Office of Mental Health (OMH). The presentation sets the stage for the "next steps" that NYS OMH Children and Family Division should take in this process. Presented on April 11, 2012 by
Dr. Vivian H. Jackson, Doctor of Philosophy (Ph.D), Assistant Professor, and Senior Policy Associate National Center of cultural Competence Georgetown University Center for Child and Human Development.
April 4, 2012 "Bridging Culture Distance"
This webinar presentation will discuss strategies for working with Interpreters to enhance Mental Health Care for Patients with Limited English Proficiency. Presented by Doris F. Chang, Ph.D., New York State Psychiatric Institute (NYSPI) Center of Excellence for Cultural Competence and the New School for Social Research & Wilma Alvarado-Little, Master of Arts (MA), Master Social Worker (MSW), Community Engagement/Outreach Center for the Elimination of Minority Health Disparities University at Albany, SUNY.
Doris F. Chang, Ph.D., NYSPI Center of Excellence for Cultural Competence and the New School for Social Research.

Wilma Alvarado-Little, MA, MSW, Community Engagement/Outreach Center for the Elimination of Minority Health Disparities University at Albany, SUNY
March 19, 2012 "Lesbian, Gay, Bisexual, Transgender (LGBT) Parenting"
This presentation will inform the participants about the longstanding and growing phenomenon of lesbian, gay, bisexual and transgender (LGBT) people raising children. We will discuss different paths LGBT parents have taken and are taking toward creating a family, as well as recent United States U.S. Census data on families across the U.S.. The scientific literature on children of LGBT parents will be reviewed. Issues children with LGBT parents may face, as well as issues parents may cope with will be discussed, with suggestions given for how to support the children and their families for clinicians working with them.
Dr. Mary Barber, Medical Doctor (MD), Clinical Director, Rockland Psychiatric Center (PC)
March 12, 2012 Recovery Centers: Peers Building Social Capital
Recovery Centers will build on the existing best practices in self-help / peer support / mutual support.  Specific staff competencies will enhance each Center’s ability to incorporate the principles of “Olmstead” helping individuals to truly become part of their communities.  In order to assist individual members with community integration, a key function of Recovery Centers will be to assist individuals in identifying, remembering or discovering their own passions in life:
Joseph Swinford, Deputy Director, Consumer Recipient of Affairs
January 26, 2012

Cultural Competency in Mental Health Programs
This presentation will inform agencies how to build "Cultural Competency" into agency program(s). Nathan Kline Institute web site can provide additional resources, information, and cultural competence assessment instruments that can assist agencies in this process.

Nathan Kline Institute Staff
Nov.14, 2011 &
Nov.17, 2012
Medicaid & Supplemental Security Income (SSI)”:
View Part 1 | View Part 2
The Medicaid and SSI presentation involves a two part series in which mental health and service providers are informed of how to effectively advocate for these benefits and how to acquire resources and information about these benefits for the consumers and family members that they serve.
Tom O'Clair, Recipient Affairs Specialist from NYS Office of Mental Health Consumer of Recipient Affairs
Sept.19, 2011 "Interpreters: Why Language and Culture Matters in Behavioral Health Services"
This presentation will briefly discuss the important roles that interpreters play in behavioral health services, laws and regulations that support interpreter/translation usage, and how culture and language can impact the relationship between the client and provider.
Wilma Alvarado-Little: Director, Community Engagement/Outreach Center for the Elimination of Minority Health Disparities University at Albany, State University at Albany (SUNY)
August 15, 2011 "Health and Wellness Photovoice Project: Engaging Consumers to Inform and Implementation of Health Intervention in Housing Agencies"
This webinar discussed how housing agencies can engage its consumers in order to identify health and community disparities through the use of photos in which the consumer tells a story about it. Interventions are developed and implemented between the housing agency and consumers to address the disparities to improve the quality of health and care of the consumer.
Leopoldo J. Cabassa, Ph.D., Assistant Director of NYS Psychiatric Institute: Centers of Excellence for Cultural Competence.
July 27, 2011 &
July 28, 2011
"Smoking Cessation"
Part 1: Assessment and Counseling | Part 2: Medication
This webinar discussed OMH's Smoking Cessation Initiative that will involve efforts to increase "Assessment and Counseling" and "Medication" access and resources for tobacco cessation to form an important OMH strategy.
Doctor. Gregory Miller: Medical Director, Adult Services NYS OMH and Teresa Armon, Registered Nurse (RN) Master of Science (MS) Nurse Practitioner in Psychiatry (NPP), , OMH Adult Services, Tobacco Cessation Initiative Co-Director (co-presenter).
June 17, 2011 "Cultural Competence: It Starts at the Front Desk"
The presentation discussions the importance and roles the "Front Desk" personnel play when engaging clients and family members in a behavioral health environment. It is the first contact between the client and provider which can make or break the foundation of the client-provider relationship. First impressions matter and sometimes a provider has one shot to connect to the client and family. The concepts in how to establish a Cultural Competent Front Desk was provide by Georgetown University National Center of Cultural Competence which is presented in this video.
Hextor Pabon, Education and Training Coordinator, Bureau of Cultural Competence
June 7, 2011 "New York Makes Work Pay: Developing a Path to Employment for New Yorkers with Disabilities"
This webinar will discuss NYS Office of Mental Health's (OMH) Work Initiative that is meant to increase employment opportunities for individuals living with mental problems and/or disability. Michael Seereiter of the OMH, Office of Consumer Affairs will inform the audience of the OMH employment initiative.
Michael Seereiter, NYS Office of Mental Health, Office of Consumer Affairs
May 16, 2011 "Engaging Latinos and Hispanics in Mental Health Treatment"
This video briefly introduces and discusses engagement skills for behavioral health providers to consider when engaging Latinos/Hispanics in mental health treatment and services. The importance of Latino /Hispanic culture values of familia, personalismo, and respeto are introduced. Providers need to understand and address the language needs and cultural beliefs and practices of Latinos and Hispanics too.
Hextor Pabon, NYS Office of Mental Health, Bureau of Cultural Competence
May 4, 2011 "PSYCKES: Supporting Person-Centered Care in the NYS Public Mental Health System"
Watch Part One of the Webinar |  Watch Part Two of the Webinar
The PSYCKES video has two parts in which Edith Healy informs the audience of PSYCKES initiatives that her agency is currently working and what is its use with the focus to improve the quality of care and services for recipients receiving of mental health services from OMH facilities, programs, and licensed OMH agencies throughout New York State.
Edith Healy: Deputy Director, NYS Office of Mental Health Evidence Base Services & Information Sciences
April 26, 2011 "Suicide Prevention, Intervention, and Postventation in a Culturally Diverse World" This video presentation informs all viewers that "cultural and language matters" when address suicide prevention, education, and training. Cultural and linguistic considerations must be considered and understood in order to help others who have different beliefs, values, views of suicide. This presentation discusses how the viewers can enhance their competency skills. Melanie Puorto OMH, Director of Suicide Prevention Initiative
March 16, 2011 "What Works and Doesn't Work". Presented by Mr. Michael Posner. This video production was done at the Rainbow Height Social Club located in Brooklyn, New York. This video explored "What works and Doesn't work" for LGBT individuals when seeking behavioral health and social support services. Rainbow Height members shared their stories for behavioral health providers to learn from. Mr. Michael Posner
Feb.17, 2011 "Lesbian, Gay, Bisexual, Transgender (LGBT) People Living with Serious Mental Illness". Presented by Dr. Mary Barber, Maryland Rockland Psychiatric Center. Dr. Barber discusses how clinical behavioral health providers can better engage LGBT people with serious mental illness in a clinical setting. Understanding "what sexual orientation" and "serious mental illness" means, especially from the LGBT person point-of-view is a key component that can assist providers in being more competent in serving LGBT consumers. Dr. Mary Barber, MD Clinical Director of Rockland PC

Comments or questions about the information on this page can be directed to the Bureau of Cultural Competence.