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Office of Mental Health

NIMRS Frequently Asked Questions

Questions about any of the information presented on this page can be directed to NIMRS. The NIMRS Unit can be reached Monday through Friday from 8:30 a.m. to 5 p.m. at (518) 474-3619.

For more information, check out both our Learning Center and Forms & Instructions pages.

I have an issue when working with NIMRS or I would like to make a request, who should I contact?
Please refer to the appropriate reference document below:


We are an agency that does not use New York State Incident Management and Reporting System (NIMRS). How do we sign up?
NIMRS Requests for Access (RFAs) are processed electronically through the OMH “Security Management System”. For more information on the SMS application and its use, please visit: OMH Security Management System for NIMRS Access Requests

How do we get access to NIMRS for a new employee?
New staff should direct requests for NIMRS access to their Facility Security Administrator.

What Security Group should I choose?
The NIMRS system has several Security Group options, each with its own set of capabilities in the system. By selecting certain security groups for their staff, a facility can customize their use of the system to give different degrees of access to the incident information. These groups are briefly described below:

  • Level 1 – Previously known as “Risk Manager”. Level 1 allows full access to all incident processing to both the Justice Center and the Office of Mental Health. Each facility should have two or more Level 1 users.
  • Level 2 – Previously known as “Clinical Administrative Supervisor”. Level 2 restricts submitting finished reports to JC or OMH. This allows a Level 2 user to create NIMRS incidents but not submit them.
  • Level 3 – Level 3 is for users who are not directly involved in the reporting or submitting process- but need to generate statistical and management reports and to view data.

Does OMH offer training on NIMRS?
Yes. NIMRS Internet Learning Center has Training Videos, Policy Guides and Job Aids that you can download. The NIMRS Support Group also offers Custom Training Webinars. To learn more about training options or to schedule a webinar, contact the NIMRS Unit at (518) 474-3619.

How long does it take to get access to NIMRS once my facility Security Administrator makes request to OMH?
SMS issues e-tokens for new users within 24 hours

Using NIMRS:

I've forgotten my pin number or have been locked out of NIMRS for three failed attempts at logging in. Who should I contact?
Please refer to the links at the top of this page called State Employee NIMRS Helpdesk Guide or the Local Providers NIMRS Helpdesk Guide.

How often do I have to log into NIMRS so that my token doesn't expire?
To keep your token active, you must log into NIMRS every 6 months or your account will be automatically locked. Users who have not logged in within one year will need to contact their facility Security Administrator to re-establish access.

What computer settings are needed to run NIMRS?
NIMRS operates with Internet Explorer 10 and Internet Explorer 11. Before using NIMRS, Internet Explorer settings should be adjusted to ensure proper functioning. Be aware that administrative privileges may be needed to make these changes so you may have to contact your agency Information Technology person to assist.