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Office of Mental Health

Access To Outpatient Case Management And Residential Services
Single Point of Access

Single Point of Access (SPOA) is part of the NYSOMH 2000-2001 initiatives designed to expand the county's existing community based mental health system and help make it a more cohesive and better coordinated system. Monroe County SPOA for Mental Health Residential and Case Management services for adults, has established a uniform process for receiving and evaluating referrals, matching individuals to the services they need, triaging access so that those most in need get priority access, and monitoring the results. A standardized referral packet has been developed which includes relevant clinical and social history and will assist in determining the appropriate level of care an individual needs. The goal is to create a system that promotes recovery-oriented services, which are widely available, flexible, personally tailored and responsive to individual needs. Individual's preferences will be integrated into the process. All referrals and transitions between programs and services will be entered into a database, in order to monitor who receives services, who does not, alternative recommendations, and the actual mental health residential and case management needs. There will be periodic reassessment and monitoring of an individual's need for a particular level of care/service.

Comments or questions about the information on this page can be directed to the Rochester Psychiatric Center Administration.