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Office of Mental Health

Home and Community Based Services Waiver
Guidance Document
Division of Children and Families

300.4 Role, Qualifications, Training Requirements: Individualized Care Coordinators (ICC’s)


Each ICC Agency must have qualified workers to function as Individual Care Coordinators. The client to ICC ratio is 6 to 1. The ICC to Supervisor ratio is 5 to 1.

Job Description:

The Individualized Care Coordinator (ICC) is responsible for engaging the child and family in a partnership of shared decision-making and service plan implementation throughout their enrollment in the Home and Community Based Services (HCBS) Waiver. The ICC ensures and coordinates a comprehensive set of supports, resources and strategies for each child and family. The ICC works closely with outpatient clinics, day treatment programs and other providers to assure that Waiver services and clinical treatment modalities augment each other for optimal outcomes for children and families. The ICC, the child and family, treatment providers, Waiver subcontractors and natural supports work together on an on-going basis to:

The ICC is responsible for compliance with Waiver fiscal and program guidelines through all phases of the child’s enrollment.

Individualized Care Coordination includes the following components:

See ICC Competencies for a complete description competencies.

Each ICC must meet the following qualifications:

Under extenuating circumstances, the Local Government Unit (LGU) in consultation with the Office of Mental Health (OMH) Field Coordinator may request a review of the candidate’s credentials to determine their qualification requirements.

Fingerprinting and Child Abuse Register Clearance

* Child Abuse Register Guidelines for Mental Health Facilities and Programs - Applicant Inquiry Process contains relevant information; ICC Agencies can obtain this guide by contacting OMH, Division of Children and Families, Albany, NY.


ICC’s must:

* Self –Directed Mandated Reporting online training Leaving OMH site

Training is strongly recommended in First Aid/CPR.