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Office of Mental Health

 

CQI Handbook

The CQI Handbook PDF Document (1.1Mb) for the Continuous Quality Improvement Initiative for Health Promotion and Care Coordination provides an overview of the initiative, project requirements and quality concerns.  It also covers the mechanics of implementing a CQI project using the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) quality improvement model. 

To view specific sections of the Handbook, click on the links in the Table of Contents:

Chapter 1.  Project Overview
Introduction
Project Requirements
Enrollment
Project Related Training
CPI On-line Training
Project Selection
Project Planning Form
Define-Measure-Analyze-Improve-Control (DMAIC)
On-line monthly data reporting
Site Visits and Conference Calls
Interim project report
Chapter 2.  PSYCKES Indicators for CQI Initiative for Health Promotion and Care Coordination
Health Promotion and Coordination
Behavioral Health Care Coordination
Chapter 3.  Quality Concerns
CQI Initiative Project Option 1:  Health Promotion and Coordination
Quality Goals
Scope of the Problem
Comorbidity in Health and Mental Health
Fiscal Impact of Comorbid Medical Conditions in the NYS Medicaid Program
Strategies and Interventions: Health Promotion and Coordination
Overview of Strategies
Models and Options for Integrating / Coordinating Care
Approaches to Reducing High Utilization and Increasing Engagement
Self-Management Program (SMP) Models
Referrals
Increasing Annual Physicals and Lab Monitoring
Project Option 2: Behavioral Health Care Coordination
Quality Goals
Scope of the Problem
NYS Behavioral Health System
Strategies and Interventions
Approaches to Reducing High Utilization and Increasing Engagement
Medication Related Interventions
Medication Adherence: Clinical Strategies
Medication Adherence: Motivational Interviewing (MI)
Other Approaches
Chapter 4.  Implementing a Continuous Quality Improvement Project Using the Six Sigma (DMAIC) Model
Recognize
Define
Measure
Analyze
Improve
Control
Chapter 5.  Using PSYCKES to Support Project Goals
Using PSYCKES and the DMAIC Model
Review Prevalence of Quality Indicators (Recognize, Define and Measure Phases)
Review Variation in PSYCKES (Analyze Phase)
Define Target Population (Improve Phase)
Review the PSYCKES Clinical Summary (Analyze Phase)
Access Levels within PSYCKES
The PSYCKES Consent Module
Obtain Written Consent and Using the Consent Module to Support the CQI Initiative
Registrar Role
PSYCKES Training
Chapter 6.  Center for Practice Innovations
Continuous Quality Improvement (CQI) Initiative for Health Promotion and Care Coordination and CPI Online Training Modules
Additional Resources
Estimated Time Requirements for Training
Incentive Strategies to Promote Training Completion
CPI On-line Tracking System
Appendix
Appendix 1: Brief Financial History and Status of OMH’s Quality Improvement Initiative for Clinics
Appendix 2: Instructions for Tracking How Many Staff Completed the Center for Practice Innovations (CPI) Modules Using the CPI On-Line System
Appendix 3: Instructions to Create a Master Spreadsheet Using PSYCKES
Bibliography

Comments or questions about the information on this page can be directed to the PSYCKES Team.