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Office of Mental Health

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Customer Relations

The Office of Quality Management is committed to addressing issues, concerns or requests for information about mental health services within New York State in a timely and professional manner.

If you or someone you know is receiving services from a facility that is licensed or operated by the state of New York and there is a concern, we encourage you to follow these steps:

  • First, speak with and explain your concerns to the person who is providing services. This may include a Case Manager, Counselor, or Staff Member.
  • Second, if you are not satisfied with how your concern is being addressed by the person you spoke with, speak to the person in charge of the program. This may include a Supervisor, Clinical Director, Program Manager, or Executive Director.

If you continue to feel that your concern has not been addressed to your satisfaction, contact Customer Relations:

By email: Email the Division of Quality Management

By Mail:
New York State Office of Mental Health
Customer Relations
44 Holland Avenue
Albany, New York 12229

By Phone: 1-800-597-8481
Staffed 9 am – 9 pm, Monday-Friday

Please Note: Allegations of Abuse & Neglect should be directed to the New York State Justice Center for the Protection of People with Special Needs: 1-855-373-2122.