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Office of Mental Health

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Customer Relations

The Office of Quality Management is committed to addressing issues, concerns or requests for information about mental health services within New York State in a timely and professional manner.

If you or someone you know is receiving services from a facility that is licensed or operated by the state of New York and there is a concern, we encourage you to follow these steps:

If you continue to feel that your concern has not been addressed to your satisfaction, contact Customer Relations:

By email:
      Email the Division of Quality Management

By Mail:
      New York State Office of Mental Health
      Customer Relations
      44 Holland Avenue
      Albany, New York 12229

By Phone:
      Staffed 9 am – 9 pm, Monday-Friday

Please Note: Allegations of Abuse & Neglect should be directed to the New York State Justice Center for the Protection of People with Special Needs: 1-855-373-2122.