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Office of Mental Health

Personalized Recovery Oriented Services (PROS)

Personalized Recovery Oriented Services (PROS) is a comprehensive recovery oriented program for individuals with severe and persistent mental illness. The goal of the program is to integrate treatment, support, and rehabilitation in a manner that facilitates the individual's recovery. Goals for individuals in the program are to: improve functioning, reduce inpatient utilization, reduce emergency services, reduce contact with the criminal justice system, increase employment, attain higher levels of education, and secure preferred housing.

There are four Components in the PROS program: Community Rehabilitation and Support (CRS); Intensive Rehabilitation (IR); Ongoing Rehabilitation and Support (ORS); and Clinical Treatment, an optional component of a PROS program.

The CRS component includes services designed to engage and assist individuals in managing their illness and restoring those skills and supports necessary for living successfully in the community.

The IR Component is composed of four different services. Through Intensive Rehabilitation Goal Acquisition, services are designed to assist an individual to attain a specific goal within a certain area, such as education, housing or employment. IR may also be used as Intensive Relapse Prevention to provide targeted interventions to reduce the risk of hospitalization or involvement in the criminal justice system. In addition, IR includes two evidence-based practices: Family Psychoeducation and Integrated Dual Disorder Treatment (IDDT).

The ORS component provides supports to assist individuals in managing their symptoms in the competitive workplace.

PROS can also provide Clinical Treatment services designed to help stabilize, ameliorate and control disabling symptoms. Clinical Treatment will provide a recovery focused, disability management approach with medication management, health assessment, clinical counseling and therapy, symptom monitoring, and treatment for co-occurring disorders, all integrated with PROS rehabilitative service to provide comprehensive care. PROS participants have the choice to receive their Clinical Treatment through PROS.

There are three PROS licensing options. A program can operate a Comprehensive PROS which contains all of the components including Clinical Treatment, or one which contains all of the components except Clinical Treatment. A program that provides only employment support and Intensive Rehabilitation services is termed a Limited License PROS.

The Office of Mental Health has worked collaboratively with counties, mental health service providers, and consumer groups to design the PROS mental health program. The PROS license gives counties and providers the ability to integrate multiple programs into a comprehensive rehabilitation service.

Announcements/Items of Interest

  • PROS Overview Webinar
    The recorded PROS webinar is very brief (appox. 32 minutes in duration) and provides a basic overview of the PROS model as well as a description of the PROS Unit which is used for billing. This recording can be used to train new program staff, agency leadership and can also be shared with Managed Care Organizations (MCOs) in an effort to help explain the PROS components, services and billing.
  • PROS Providers IR Letter PDF Document
  • MLTC ( R/E code 93) and PROS PDF Document
  • New Letter Regarding PROS and DOH Waiver Programs Released
    Provides current information regarding PROS and DOH Waivers (Traumatic Brain Injury, Long Term Home Health Care Program, and the Nursing Home Transition & Diversion Medicaid Waiver) which is effective 1/27/11.
  • To find PROS programs go to Find a Mental Health Program in Your Community, under Program Category/Subcategory outpatients, click on Personalized Recovery Oriented Services.
  • On June 3, 2004 the New York State Department of Health, as the single state agency for Medicaid in New York, received approval from the Centers for Medicare and Medicaid of the State Plan Amendment (SPA 03-45) to establish the Personalized Recovery Oriented Services (PROS) program. This approval of the SPA establishes authority for PROS programs, once licensed by the Office of Mental Health, to receive Medicaid reimbursement.
  • BIP and PROS

Comments or questions about the information on this page can be directed to the Rehabilitation Services Unit.