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Office of Mental Health

Consumer/Recipient Information

Medicaid is expanding to help people with mental health and substance use disorders (problems with drug and alcohol use) get what they need to live, go to school, work and be part of the community. The changes are happening first in New York City and, later, in the rest of New York State.

Adult Behavioral Health Managed Care

Medicaid is changing the way people with mental health and substance use disorders get what they need to live, go to school, work and be part of the community. Medicaid Managed Care now focuses on behavioral health care to help people with behavioral health needs reach their health and recovery goals. There are also more behavioral health services in New York’s Medicaid Managed Care plans that Medicaid eligible consumers who qualify can get in the community.

Health and Recovery Plans (HARPs)

HARPs are Medicaid Managed Care plans that pay for your physical and behavioral health care. HARP staff, who specialize in behavioral health (mental health and substance use), are available to listen and work with you. You must be 21 or older to join a HARP, and be eligible for Medicaid managed care. You will get a letter in the mail from New York Medicaid Choice confirming your eligibility. Use the links below for more information.

Educational Materials

HARP Brochure

Arabic PDF Document | Chinese PDF Document | English PDF Document | French PDF Document | Haitian Creole PDF Document | Italian PDF Document | Korean PDF Document | Russian PDF Document | Spanish PDF Document | Urdu PDF Document

Sample HARP Enrollment Letters

NYC PDF Document (Passive) | NYC PDF Document (Active) | NYC Special Needs Plan PDF Document | Rest of State PDF Document (Passive) | Rest of State PDF Document (Active)

If you need more information, you can call your managed care plan or talk with your service providers.


Other Resources That Can Help:

Find Medicaid Managed Care Plans on the Department of Health Website

Eligibility and Enrollment for Health and Recovery Plans (HARPs):
New York Medicaid Choice Leaving OMH site
HARP Phone Line: (855) 789-4277
Monday-Friday, 8:30 a.m. to 8 p.m.
Saturday, 10 a.m. to 6 p.m.

HARP Ombudsman Program:
Independent Consumer Advocacy Network (ICAN) Leaving OMH site
Phone: (844) 614-8800
TTY Relay Service: 711
Monday-Friday, 8 a.m. to 8 p.m.

Behavioral Health Managed Care Regional Planning Consortiums (RPCs):
Conference of Local Mental Hygiene Directors Leaving OMH site

New York State Agency Partners:

New York State Department of Health (DOH) Leaving OMH site

Office of Alcoholism and Substance Abuse Services (OASAS) Leaving OMH site

OMH Office of Consumer Affairs