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Office of Mental Health

Consumer/Recipient Information

Adult Behavioral Health Managed Care

Medicaid is changing the way people with mental health and substance use disorders get what they need to live, go to school, work and be part of the community. Medicaid Managed Care now focuses on behavioral health care to help people with behavioral health needs reach their health and recovery goals. There are also more behavioral health services in New York’s Medicaid Managed Care plans that Medicaid eligible consumers who qualify can get in the community.

Health and Recovery Plans (HARPs)

HARPs are Medicaid Managed Care plans that pay for your physical and behavioral health care. HARP staff, who specialize in behavioral health (mental health and substance use), are available to listen and work with you. You must be 21 or older to join a HARP, and be eligible for Medicaid managed care. You will get a letter in the mail from New York Medicaid Choice confirming your eligibility. Use the links below for more information.

 

Adult Behavioral Health (BH)
Home and Community Based Services (BH HCBS)

Recovery and wellness services for people with mental health and substance use disorders. People can get these right in their homes or communities. BH HCBS are for people 21 and over who are enrolled in a Medicaid Managed Care Health and Recovery Plan (HARP) and found eligible after a short assessment. People enrolled in an HIV Special Needs Plan (SNP) may also be eligible for BH HCBS. Use the links below for more information.

 

If you need more information, you can call your managed care plan or talk with your service providers.

Other Resources That Can Help:

Find Medicaid Managed Care Plans on the Department of Health Website

Eligibility and Enrollment for Health and Recovery Plans (HARPs):
New York Medicaid Choice
HARP Phone Line: (855) 789-4277
Monday-Friday, 8:30 a.m. to 8 p.m.
Saturday, 10 a.m. to 6 p.m.

Community Health Access to Addition and Mental Healthcare Project (CHAMP):
Phone: (888) 614-5400
Monday-Friday, 9 a.m. to 4 p.m.

HARP Ombudsman Program:
Independent Consumer Advocacy Network (ICAN)
Phone: (844) 614-8800
TTY Relay Service: 711
Monday-Friday, 8 a.m. to 8 p.m.

Behavioral Health Managed Care Regional Planning Consortiums (RPCs):
Conference of Local Mental Hygiene Directors

New York State Agency Partners:

New York State Department of Health (DOH)

Office of Alcoholism and Substance Abuse Services (OASAS)

OMH Office of Consumer Affairs