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Ann Marie T. Sullivan, M.D., Commissioner
Governor Andrew M. Cuomo

Frequently Asked Questions (FAQ): HIPAA

This page provides answers to frequently asked questions regarding HIPAA and its impact on the mental health system within New York State. Where feasible, similar questions are combined to allow for one general answer.

To review a response: click on any of the four HIPAA topics below to view that list of questions.

There may be questions that relate to specific local program requirements or business operations and practices that lie outside of OMH's purview. We strongly encourage providers and counties to consult with their own lawyers and HIPAA officials or contact their trade association's HIPAA expert for advice on specific local HIPAA requirements.

We are unable to provide individual responses to questions. Moreover, this site is not the place to file a complaint regarding a HIPAA violation. For information about filing HIPAA complaints, please review the Notice of Privacy Practices given to you by your treatment provider or, contact the Office of Civil Rights within the federal Department of Health and Human Services at http://www.hhs.gov/ocr/office/about/contactus/. Leaving OMH site

The FAQ page is limited to general questions and answers about HIPAA. If you have a question or concern about other mental health issues, a specific provider, or about your own or a family member's care and treatment and wish to talk to an OMH representative, please call OMH Customer Relations toll-free at 1-800-597-8481.

Comments or questions about the information on this page can be directed to the Office of the Counsel.